How to fix Atlantis Launcher Error after download

Discussion in 'Guides & FAQ' started by ModMax, Aug 15, 2019.

  1. ModMax

    ModMax Forum God Administrator Forum Moderator BOSS Forum Member

    Atlantis Launcher Error Fix

    If after the installation of the game client you get an error "The application has failed to start because its side-by-side configuration is incorrect," here is a guide on how to fix that.

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    1. Fixing incorrect Parallel configuration error


    This error occurs if the system does not have vcredist_x86 and vcredist_x64 dynamic libraries, these components are necessary for the operation of the Atlantis Launcher and other windows applications.

    Download Dynamic Libraries from the official Microsoft website: https://www.microsoft.com/en-us/download/details.aspx?id=26347

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    Select to download the vcredist_x86 and vcredist_x64 dynamic libraries, then install them, the problem should be fixed.

    2. Atlantis Launcher does not react to update/play button?

    Often this happens if you have installed the game client to a folder with a non-English name for example (E:\Games\Atlantis Battle of the Immortals\), move the game folder to a folder with an English name, the error should disappear.

    Also happens on pirate (bootleg) versions of Windows XP/7/8/8.1/10

    If button does not react correctly the first time, try repeatedly pressing the update/play button.

    3. Atlantis Launcher will not download an update.

    a) Make sure that the antivirus does not block the Atlantis Launcher (if so, add the Atlantis game folder to the antivirus exceptions)
    b) If it didn't help, check if the firewall is blocking the Atlantis Launcher (if so, add the Atlantis Launcher to the list of allowed ones)
    c) If the problem persists, try to reset the IE settings (start>standard>Internet Explorer), click on the gear icon to the right of closing the application, choose Browser Properties>additional>reset.

    Feel free to contact Atlantis Support via your Atlantis Cabinet, write to us on forums or on our Facebook page with any additional issues. Thank you.
     
    Last edited: Aug 15, 2019
    Rutter Zsolt and Mrercury3 like this.
  2. Rutter Zsolt

    Rutter Zsolt Registered memebers Forum Member

    thank you so much.it was needed to add to firewall :d now its working.thank you for the fast solve :D
     
    ModMax likes this.
  3. ModMax

    ModMax Forum God Administrator Forum Moderator BOSS Forum Member

    No problem buddy )) Happy Gaming, dont miss the Beta this weekend and Launch next week!
     
  4. Rutter Zsolt

    Rutter Zsolt Registered memebers Forum Member

    im waiting for beta so excited :D today will be opened ? :D and you can be sure i don't miss the lunching day :D
     
    ModMax likes this.
  5. ModMax

    ModMax Forum God Administrator Forum Moderator BOSS Forum Member

    Beta Opens Friday 08/16/2019 06:00 PM (UTC)

    translate to your local time to know the exact time for you using google or something ;)
     
  6. KarlaCarl

    KarlaCarl 100+ Thropies Gold Member Forum Member

    had same issue, you should include the libraries in the server packet to make it easier
     
    ModMax likes this.
  7. Mrercury3

    Mrercury3 Registered memebers Forum Member

    This guide was very helpful, also had same error, fixed it thanks to @ModMax
     
    ModMax likes this.
  8. ModMax

    ModMax Forum God Administrator Forum Moderator BOSS Forum Member

    Thank you, I worked hard on it!
     
    Rutter Zsolt likes this.
  9. macneiljappy

    macneiljappy Registered memebers Forum Member

    Hi how can i fix this server not available upload_2019-8-23_20-28-30.png
     
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  10. Spitz

    Spitz Registered memebers Forum Member

    server is not open yet
     
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  11. macneiljappy

    macneiljappy Registered memebers Forum Member

    how can i play it
     
  12. Spitz

    Spitz Registered memebers Forum Member

    it opens in a little over 4 hours
     
  13. macneiljappy

    macneiljappy Registered memebers Forum Member

    so we wait another 4 hours to the serve to be able?
     
  14. Spitz

    Spitz Registered memebers Forum Member

  15. macneiljappy

    macneiljappy Registered memebers Forum Member

    why i cant log in the game. im from philippines
    upload_2019-8-24_1-8-36.png
     
  16. kjguhfuy

    kjguhfuy Registered memebers Forum Member

    Yea same as you.
     
  17. ModMax

    ModMax Forum God Administrator Forum Moderator BOSS Forum Member

    Try closing the game and reloading the launcher, checking your internet. If it still happens, let us know.
     
  18. mitja

    mitja Registered memebers Forum Member

    Character is online. Can't enter game. 5 accounts stuck. i had null 10 times in row and then disconnect
     
  19. freshaZZ

    freshaZZ Administrator Staff Member Administrator Forum Moderator BOSS Forum Member

    We will try to find a decision , hold on!
     
  20. freshaZZ

    freshaZZ Administrator Staff Member Administrator Forum Moderator BOSS Forum Member

    What's your mail ?
     

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